For full peace of mind
At Click, your success is at the heart of what we do. We’re with you every step of the way from your very first question through the entire life of your project.
A service model sure to keep you on the road to success.
Our methodology is to deliver a modern solution with a personal, traditional approach to client support, providing foolproof self-service and empowerment at every turn. Our customers love our teams of experts that prioritize transparency and communication. What’s more? We ensure continuity of the client experience from start to finish through seamless handoffs at every stage. As a result, you can trust the value of each interaction.
A transformational approach to solving business objectives extending the experience Click’s modern software provides and translating business goals and objectives into measurable outcomes that impact the bottom line.
- Document & define your unique business needs
- Translate goals into a tangible & actionable plan
- Share industry best practices
- Craft solutions to deliver excellent experiences, at scale
- Establish metrics to track ROI
We’ve defined a standard, tried and true waterfall process to ensure your implementation is seamless and successful. Long story short, we’ve got it.
- Standard & custom project plans
- Expediency through iterative, concurrent tasks
- Clarity, transparency & full control
- Optimized for efficiency
Our team of advisors & experts fully committed to you, enabling peace of mind and customer control through the life of your project.
- Best Practice: Ongoing review of processes to identify & share improvement opportunities
- Training: Deliver refresher sessions and new functionality trainings
- Strategic Insight: Listen to complex business challenges and deliver efficient, long-term solutions
- Product Recommendations: We’ll represent your POV in product prioritization discussions
Consultative sales focused on continuity, transparency and ongoing communication with the utmost goal to add value to your business and ultimately impact your bottom line.
- Determination of client needs and use cases
- Definition of desired business outcomes
- Identification of project requirements and dependencies
- Technical evaluation with cross-functional stakeholders
Take a look at our track record.
Our team of Clicksters are fully committed to you.
Median time for speed of acknowledgment of requests
Median time for speed of full resolution of requests
Ongoing Customer Care Satisfaction Rate
A Free Guide
Reassure & Reconnect with Proper Reboarding
Effective reboarding doesn’t just happen. It takes a conscious effort. Our step-by-step framework – The 5 As to Reboard Employees Post COVID-19 – brings your team back efficiently and cost-effectively. Support your people in the most positive ways.
- Address fears & concerns
- Administer procedures
- Authorize sign-off
- Acknowledge well-being
- Ask for feedback
Hear what others are saying
A point-of-view from a progressive client.
The Click Difference
Why Choose Us?
Our team of advisors & experts put your success at the center of what they do. Check out our customer care methodology to see it for yourself!
- Excited: A team of HR tech gurus who are ready and eager to help you succeed. What can we say, it’s our passion!
- Modern Accessibility: Reach us live, via email, chat or through online support. Why? Because it’s the 21st century.
- Savvy Solvers: We solve problems from the most complex of our Fortune 500 clients to the left-field Mom & Pop Shop stumpers.
- “Clique Community”: The lunch table of friendly faces you’re always welcome to or the dodgeball game where you’re never picked last! You’re part of the team.
Deliver on the Employee Experience Promise
Dive into Click’s employee journey platform today.