The Client
A fortune 10 helathcare company with over 300,000 employees across the globe, bringing significant onboarding and offboarding challenges and HR needed to handle a large amount of employee transitions annually.
- Total Employees: 300,000+
- Industry: Healthcare
- ATS System: Taleo
- HRIS System: PeopleSoft
The Challenge
- Onboarding 40,000 new employees each year
- A manual onboarding process that involved 6 different emails with instructions to visit a certain website or complete a specific form
- An entire onboarding team needed to manage this time-consuming process
- A poor employee onboarding experience - reflected in a low NPS score
The Need
A way to keep up with all of their onboarding needs, ideally without adding headcount everytime HR and TA teams became overwhelmed by the sheer volume and complexity of their processes.
I work with HR teams across industries as our Director of Client Success, and one pattern comes up more than
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After over a decade working with HR teams across industries, I’ve seen a consistent pattern: companies invest heavily in acquiring
If I look at what’s changed over the past couple of years, employee offboarding has quietly become one of the
Candidate ghosting after offer acceptance is no longer an anomaly. Across industries, employers are seeing an increase in candidates who
When leaders talk about ROI in HR, the conversation often defaults to engagement or culture. Those outcomes matter, but they
The Outcome
Automote More Of The Process
The client’s team, with our help, built a new guided workflow that led new hires through the onboarding process in a linear fashion. This greatly reduced errors and delays in getting them started and led to less time on their first day on administrative tasks – with all updates automatically pushed to their HRIS.
Even better? If someone was stuck, HR knew where thanks to status updates, allowing them to triage and proactively reach out when needed.
Improved Employee Onboarding
NPS scores have doubled, a reflection of improved experiences that have scaled across their enterprise. Happier employees = higher first-year retention, which has reduced the burden on TA to backfill roles they already had.
Real HR Time Savings
A decrease in time spent on onboarding by 25% for the entire department has led to opportunities to enhance other parts of the business, such as employee experience (a core pillar), offboarding, and retention.
Flexible Software That Scales
With modern workflows and pre-built templates as a starting point, this client’s team is fully operational … without needing IT tickets for changes, even as they build more transitions into the Click Boarding platform, such as more focus on preboarding, offboarding, and internal mobility. And when they run into an issue, they have our best-in-class support team ready to help.
