The Client
The largest division in a Fortune 500 manufacturing enterprise is an operations-heavy business that hires thousands of employees each year. Many employees work in the field, where preferences for paper-based processes had long shaped how onboarding was delivered.
Previously, each company within the enterprise managed onboarding on its own, creating a landscape where HR teams operated in a siloed manner with many manual processes.
But now? By centralizing on a need to have a modern onboarding process, they save over $400,000 a year by reducing time spent on paperwork and speeding up new hire productivity.
- Total Employees: 29,000
- Locations: 1,600+
- Industry: Manufacturing
The Challenge
Three major challenges drove this client to search for a more modern and scalable approach.
Significant time spent on HR prep work
Every new hire required HR to assemble an individualized packet, pull updated forms, andensure that documents were complete and compliant. This manual work provided little strategic value for teams already stretched thin and took focus away from many other items.
A time-consuming day-one experience for new hires
New employees often spent their first day filling out forms rather than being introduced to the company, meeting supervisors, or learning the details of their role. HR spent similar time working through forms with them. This limited the quality of the day-one experience and slowed early time-to-productivity.
“When starting at a new company, employees want to feel they made the right decision,” said their Director of Compensation and Benefits. “Our process needs to be modern, easy, and make new hires feel like yes, this is a company I’m excited to work for.”
Versioned onboarding packets
Across their many divisions, more than 75 versions of onboarding packets were in circulation which created data noise and the potential for inconsistencies across the company.
Time spent finding the right packet(s), updating them, and ensuring new hires used them correctly was a major area of opportunity.
Why Choose Click?
In 2019, this manufacturing giant piloted Click Boarding with one region, and then opted to roll it out further when experience worked well and demonstrated immediate improvements in consistency, professionalism, and HR workload. When the COVID-19 pandemic halted in-person training, Click Boarding became even more essential, causing them to move forward virtually and adopt the platform across its divisions.
The goals were clear:
• Give HR teams time back
• Standardize and modernize the onboarding experience
• Reduce errors and compliance risk
• Provide an experience that reflects their status as a modern, leading employer
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The Outcome
$400,000 in time saved. Really.
Click Boarding replaced hundreds of local onboarding packet variations with unified workflows. Forms, policies, and required documents are updated centrally. HR no longer spends time assembling packets or revisiting old versions. According to the client, onboarding flows have required very few changes over six years and continue to run with minimal maintenance.
The process also incorporates electronic tax forms, updated automatically each year,along with a tax withholding wizard. CRH AMAT’s existing electronic I-9 was integrated into the flow, allowing the company to manage compliance more holistically.
Here’s The Math
HR teams save about thirty minutes per hire by eliminating packet assembly work and reducing the number of manual steps required. They also save time on day one because they spend less time per new hire helping them onboard – across approximately 8,000 employees hired each year, this means over 4,000 hours saved!
New employees also save about thirty minutes on day one by completing much of their paperwork before arrival. Now, new hires’ first day focuses on culture, safety, and role expectations rather than administrative tasks (and with full I-9 compliance).
Combined, this adds another 4,000 hours each year, making total savings of over 8,000 hours and counting.
Time = Money
Using a benchmark of 30 dollars per hour for HR and employee productivity impact, these savings amount to an estimated $240,000 dollars annually for HR time and another $240,000 dollars for new hire time.
That’s over a 5x return on investment, made possible through robust adoption of new processes enabled by leveraging Click Boarding!
Even better? By consolidating all required forms and ensuring they are always the correct version, this company has reduced the risk of missing documents, outdated policies, or inconsistencies across locations – enabling peace of mind for the entire HR department.
Added value? They use Click Boarding for M&A onboarding as well, which is a growth strategy. Teams expect meaningful time savings because they no longer need to manually complete onboarding packets for every acquired employee, and instead can seamlessly integrate the acquired company into their current workflows.
“After initial configuration, workflows have remained effective with minimal adjustments.
We value the relationship and responsiveness of the Click Boarding team, which has supported us through scaling, process changes, and increased hiring demands and always been easy to work with,” says their Director of Compensation and Benefits.
“Now, we view Click Boarding as a dependable component of our onboarding operations.”
