Ellis Medicine is a privately-held teaching healthcare system offering an extensive array of inpatient and outpatient services.
For over 100 years, this mid-sized hospital is committed to seeking new solutions that achieve better outcomes, reduce hospital stays and lower costs for patients.
When the Ellis Medicine team approached Click Boarding in 2022, their outlook on employee onboarding was bleak:
Participating team members from HR, IT, Operations and Compliance all stressed the manual and disconnected nature of all employee transitions – from preboarding all the way through offboarding.
Ellis Hospital was operating with a home-grown, custom built IT platform; HR systems tied to background checks, payroll, verifications, and more were completely disconnected. This resulted in duplicative work on behalf of onboarding coordinators who constantly chased new hires and internal team members to complete manual, paper-based tasks and steps.
Not to mention the multiple requests for new hires to actually visit a facility in person to complete activities, such as i-9 documentation, occupational health details, and other miscellaneous forms.
Perhaps the biggest challenge for the Ellis team was the lack of visibility into progress. When hiring managers and supporting staff members couldn’t check on the status of employee activities, they were left in the dark.
As a complex hospital system, Ellis Medicine’s preboarding and onboarding needs included various intricacies to ensure regulatory compliance and standards, as well as the various policies and procedures required in the healthcare sector.
These non-negotiable demands took shape in the following use cases that Ellis set out to solve for, such as:
They knew they needed a vendor specialized in fully compliant, modern employee experiences.
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In fact, we gave them major kudos for knowing their onboarding drop-offs and timelines. These KPIs presented an unbelievable opportunity to impact their bottom line and transition the hospital’s HR division from a cost center to a revenue-generating function.
Click Boarding worked with the Ellis buying committee to build a comprehensive solution that addressed all of their reported challenges… and then some! In the words of their CHRO, together we created a true fix to their daunting list of problems.
And the results are clear.
Aside from these hard and fast stats that prove the impact Ellis Medicine has seen, there’s a laundry list of post-implementation benefits and improvements that must be acknowledged. And while they aren’t always quantifiable, we’ll take the anecdotal comments of relief and smiles of success any day!
The longer you wait, the farther you become from optimal experiences… and the more it hurts your bottom line. If you’re unsure of your KPIs today – no worries – our team of technology consultants can help you quantify where you’re wasting time, preventing productivity, and ultimately losing employees.
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