A case study in modern, effortless onboarding.
The Client
A fortune 10 company with over 300,000 employees across the globe.
The Challenge
- Onboarding 40,000 new employees each year.
- A manual onboarding process that involved 6 different emails with instructions to visit a certain website or complete a specific form.
- An entire onboarding team needed to manage this time-consuming process.
- A poor employee onboarding experience.
The Need
A way to easily manage the onboarding process that was effortless, intuitive and engaging for new employees.
The Outcome
Simplified Process: Click Boarding’s solution replaced the six emails with one intuitive, modern and mobile-first interface. This new workflow guided employees through the onboarding process in a linear fashion, greatly decreasing errors.
Improved Employee Onboarding: Prior to Click Boarding, their onboarding experience received a dismal 35 Net Promoter Score. Since partnering with Click Boarding, the onboarding process has improved to a “world class” Net Promoter Score (NPS) of 70+.
Decreased Time: The implementation of Click Boarding decreased the time their HR team spent on onboarding by 25%, freeing up time to spend on improving the employee experience, one of their fundamental values.
Customized Software: While the Click Boarding platform is highly flexible and configurable, the Customer Solutions Group created a tailor-made solution to support their process and ensure every new employee’s onboarding experience is simple, easy and engaging.
Senior VP, Chief of Strategy
Global Human Capital
