A case study in modern, effortless onboarding.

The Client

The Client

A fortune 10 company with over 300,000 employees across the globe.

The Challenge

The Challenge

  • Onboarding 40,000 new employees each year.
  • A manual onboarding process that involved 6 different emails with instructions to visit a certain website or complete a specific form.
  • An entire onboarding team needed to manage this time-consuming process.
  • A poor employee onboarding experience.
The Need

The Need

A way to easily manage the onboarding process that was effortless, intuitive and engaging for new employees.

The Outcome

Simplified Process: Click Boarding’s solution replaced the six emails with one intuitive, modern and mobile-first interface. This new workflow guided employees through the onboarding process in a linear fashion, greatly decreasing errors.

Improved Employee Onboarding: Prior to Click Boarding, their onboarding experience received a dismal 35 Net Promoter Score. Since partnering with Click Boarding, the onboarding process has improved to a “world class” Net Promoter Score (NPS) of 70+.

Decreased Time: The implementation of Click Boarding decreased the time their HR team spent on onboarding by 25%, freeing up time to spend on improving the employee experience, one of their fundamental values.

Customized Software: While the Click Boarding platform is highly flexible and configurable, the Customer Solutions Group created a tailor-made solution to support their process and ensure every new employee’s onboarding experience is simple, easy and engaging.

If you want to create a better employment onboarding process you need an interface like Click Boarding. I haven’t found anything better!

Senior VP, Chief of Strategy

Global Human Capital