CASE STUDY: Delta Dental

CASE STUDY: Delta Dental

Company Spotlight: Delta Dental

A case study in modern, seamless onboarding.

The Client

Delta Dental onboards nearly 1,110 employees each year. Their former onboarding process consisted of greeting new employees with a 137-page stack of paperwork on their first day. New hires would spend 2-3 hours plodding through those pages, which wasn’t exactly the best first impression. 

In addition, there wasn’t a formal communication process in place after the background check.  Some new hires received information about where to go and who to meet on the first day, but others did not. It just depended on the process of the individual hiring manager or recruiter. 

Delta Dental was tasked with maintaining paper copies of all the onboarding paperwork, which became an inefficient nightmare to maintain. With separate union and non-union experiences, multiple offices, and an entirely manual, paperwork-driven process it became increasingly difficult to manage in a consistent and effective way.

It also became clear to Delta Dental that employee error filling out paperwork during the manual process could lead to inaccuracies that would impact an employee’s first experience with the organization that could be attributed to employee error while filling out the paperwork.

This entirely manual process was time consuming, error-prone, and most troubling – it didn’t engage new hires. They felt like their new hires were just falling into a black hole between when they accepted the offer and their first day.

The Challenge

  • Onboarding 1,110 new employees each year
  • A manual process that involved a 137-page onboarding packet
  • Inconsistent communication with new hires 
  • A poor employee onboarding experience

The Need

The need for a centralized, cutting edge, digital system became very apparent as Delta Dental began to grow in 2017. They wanted to transform their dated onboarding process into a modern experience that made new hires feel great about joining their organization. They wanted a crisp, clean user experience that was automated, mobile-first, and e-signature enabled. The solution also needed to seamlessly integrate with their ATS and HRIS to ensure data accuracy as the employee information flowed through the system. Most of all, they wanted their new employees to feel like part of the team before they even got there on their first day.

The Outcome

Improved Employee Experience: New hires could zip through the onboarding process on their phone in under twenty minutes – an 89% reduction in time! The intuitive, guided process helped employees easily complete every required form.

Decreased HR Time: Their HR team saved ~45 hours per week (2,340 hours per year), enabling them to focus on their mission of improving the employee experience, instead of being bogged down by manual, non-value add administrative tasks.

Curated New Hire Experience: Delta Dental’s employees vary by location, level, and job type. Click Boarding’s solution automatically curates the onboarding process for each employee – so no matter their situation, each employee gets the right onboarding experience, every time.

Increased Data Security & Compliance: All employee data is now secured in a centralized location that is SOC 2 Type 2 and GDPR compliant. They no longer need to worry about any inconsistent onboarding paperwork or process being followed.

If you’re looking to streamline and automate your onboarding process, Click Boarding is an easy-to-implement solution with great feedback from end users. It’s helped us tremendously with staying on top of compliance changes, form inventory, and data security – especially with multiple locations and remote employees.

Amanda Green, Talent Acquisition Operations Leader

Delta Dental

Modern onboarding increases retention and accelerates productivity.

Stop settling for just "OK" onboarding.

© Click Boarding™ is a trademarked company. 2019 Click Boarding LLC. All Rights Reserved.
PRIVACY POLICY | TERMS & CONDITIONS | SYSTEM REQUIREMENTS

CASE STUDY: Fortune 10

CASE STUDY: Fortune 10

Company Spotlight: Fortune 10

A case study in modern, effortless onboarding.

The Client

A fortune 10 company with over 300,000 employees across the globe.

The Challenge

  • Onboarding 40,000 new employees each year.
  • A manual onboarding process that involved 6 different emails with instructions to visit a certain website or complete a specific form.
  • An entire onboarding team needed to manage this time-consuming process.
  • A poor employee onboarding experience.

The Need

A way to easily manage the onboarding process that was effortless, intuitive and engaging for new employees.

The Outcome

Simplified Process: Click Boarding’s solution replaced the six emails with one intuitive, modern and mobile-first interface. This new workflow guided employees through the onboarding process in a linear fashion, greatly decreasing errors.

Improved Employee Onboarding: Prior to Click Boarding, their onboarding experience received a dismal 35 Net Promoter Score. Since partnering with Click Boarding, the onboarding process has improved to a “world class” Net Promoter Score (NPS) of 70+.

Decreased Time: The implementation of Click Boarding decreased the time their HR team spent on onboarding by 25%, freeing up time to spend on improving the employee experience, one of their fundamental values.

Customized Software: While the Click Boarding platform is highly flexible and configurable, the Customer Solutions Group created a tailor-made solution to support their process and ensure every new employee’s onboarding experience is simple, easy and engaging.

If you want to create a better employment onboarding process you need an interface like Click Boarding. I haven’t found anything better!

Senior VP, Chief of Strategy

Global Human Capital

Modern onboarding increases retention and accelerates productivity.

Stop settling for just "OK" onboarding.

© Click Boarding™ is a trademarked company. 2019 Click Boarding LLC. All Rights Reserved.
PRIVACY POLICY | TERMS & CONDITIONS | SYSTEM REQUIREMENTS

CASE STUDY: Software

CASE STUDY: Software

Industry Spotlight: Software

A case study in modern, intuitive onboarding.

The Client

A fast growing global software company.

The Challenge

  • Global company with multiple onboarding solutions.
  • Difficulty finding an onboarding solution that was universally appealing, had the necessary functionality, and could handle the compliance requirements for each country.
  • Tremendous internal resistance to change.

The Need

  • A modern, intuitive onboarding solution that was so good it compelled those reluctant to change to embrace it.
  • Customizable for country-specific requirements and multiple workflows.
  • Compatibility with ATS and other HR Systems.
  • A cohesive onboarding solution so every employee, regardless of country, would have the same experience.

The Outcome

Standardized Global Onboarding: The modern and intuitive employee experience resonated across global locations, allowing the company to introduce a consistent and standard onboarding process for colleagues around the world.  While workflows, compliance demands and administrative requirements are unique to each function and location, employees now share a common cultural experience while the time and resources required from HR have been significantly reduced.

Guided Process and Personalized Workflow: Employees are guided through the onboarding process in a linear workflow for their specific job, department, location and other criteria, ensuring each document and task is completed without involvement from the onboarding team. The result is a dramatic decrease in errors and considerable time savings.

Improved Data Security and Compliance: Data security and Personally Identifiable Information (PII) protection are at the core of Click Boarding. Security and compliance standards from the EU General Data Protection Regulation (GDPR) and Click Boarding’s Soc2Type2 start before an employee even logs in and is embedded in every step of the way to help safeguard the employee’s personal information.

Exceptional Customer Service: Click Boarding’s dedicated implementation team collaborated with the client onboarding team to align workflows with specific global requirements, and created custom modules to meet the client’s unique needs while ensuring an extraordinary employee experience.

Modern onboarding increases retention and accelerates productivity.

Stop settling for just "OK" onboarding.

© Click Boarding™ is a trademarked company. 2019 Click Boarding LLC. All Rights Reserved.
PRIVACY POLICY | TERMS & CONDITIONS | SYSTEM REQUIREMENTS

CASE STUDY: Financial Services

CASE STUDY: Financial Services

Industry Spotlight: Financial Services

A case study in modern, mobile onboarding.

Industry Spotlight: Financial Services

A case study in modern, mobile onboarding.

The Client

A global Fortune 500 financial firm.

The Challenge

  • Onboarding 300 new employees each year in a rapid growth environment.
  • Offices in multiple states and state-specific tax forms. 
  • Compliance with complex tax requirements.
  • A disengaging new employee onboarding experience.

The Need

A modern onboarding solution that would engage new employees, simplify the process, and facilitate compliance.

The Outcome

Simplified Process: Click Boarding’s solution directly integrated with their HRIS system, making it faster to collect, process, and store new hire information. New employees were led through a guided process, making it easy for them and ensuring they completed every required step without intervention from the onboarding team. New employees could also now digitally sign documents. This saved their HR team three hours per new employee.

Improved Compliance: Click Boarding created a custom application for their 100+ question compliance form, simplifying the process for the new employees and HR. Click Boarding also included every tax form, so there was no longer a scramble to get a form for an employee who lives in NJ but works in NY.

Increased New Hire Engagement: New hires felt welcomed to the team from the start and could quickly and intuitively complete their onboarding forms, making for a pleasant first impression of the company.

Dedicated Integration Support: Click Boarding’s Integration Manager ensured they had everything required for a successful launch and collaborated with their team to precisely design and deploy their custom modules.

Our onboarding process used to be a hassle with state tax forms, compliance documentation, and new hires having difficulty accessing our forms. Click Boarding has made it easy for new hires to complete their forms with a modern interface and digital signature functionality. They also provide updated state tax forms and built a custom application to help us collect and store all of our compliance questions. It’s been great working with them!

AVP, Sr. Manager HR Technology

Human Resources

Modern onboarding increases retention and accelerates productivity.

Stop settling for just "OK" onboarding.

© Click Boarding™ is a trademarked company. 2019 Click Boarding LLC. All Rights Reserved.
PRIVACY POLICY | TERMS & CONDITIONS | SYSTEM REQUIREMENTS

CASE STUDY: Hospitality

CASE STUDY: Hospitality

Industry Spotlight: Hospitality

A case study in modern, mobile onboarding.

The Client

An American hospitality corporation focused on the franchising, management, and ownership of upscale to economy hotels.

The Challenge

  • Onboarding salaried and hourly employees across multiple sites and remote locations with a manual, paper-driven process.
  • Compliance with local and state tax requirements.
  • Engaging new employees between the offer letter and their first day.

The Need

A mobile-first onboarding solution that would streamline the process, engage new employees, and ensure compliance with state and local tax regulations.

The Outcome

Improved onboarding process: Click Boarding’s mobile-first solution enables new employees to complete all of the onboarding documentation before their first day. The guided workflow intuitively guides new employees through every step of the onboarding process. This greatly decreases errors and consolidates all sensitive employee documentation in a secure, central, cloud-based location.

Decreased onboarding time: The time HR spends on onboarding decreased from 6 hours per new employee to 30 minutes. In addition, the API interface between Click Boarding and their HRIS system automatically creates a new profile in their HRIS system, ensuring new employees can be paid on time. This step used to take days, depending on when HR was able to manually do it.

Increased Productivity: Employees, especially hourly employees, could begin actually working on the first day instead of spending hours on paperwork. 60% of their hourly candidates interacted with them via mobile during the hiring process so having a mobile-based onboarding process made it easy for the new employees to complete every step.

Increased Engagement: Prior to Click Boarding, new employees received an email with bullet points indicating what they needed to bring on the first day and then it was radio silence until they started. With Click Boarding, new employees are guided through the onboarding process, making them feel engaged with the company and helping them be more prepared for their first day.

Modern onboarding increases retention and accelerates productivity.

Stop settling for just "OK" onboarding.

© Click Boarding™ is a trademarked company. 2019 Click Boarding LLC. All Rights Reserved.
PRIVACY POLICY | TERMS & CONDITIONS | SYSTEM REQUIREMENTS